For information about the types of available support, see the support portfolio page in the software support handbook. The program pairs your department or organization with assigned experts who build a deep understanding of your overall environment and its evolution. Oct 27, 2015 23 november, 2014 practices ibm software support lifecycle policy the ibm software support lifecycle policy specifies the length of time support will be available for ibm software from when the product is available for purchase to the time the product is no longer supported. The kdc must support kerberos 5 microsoft windows client. The escalation procedure has not changed and you will continue to use our voice call centers to initiate the escalation. The escalation procedure has not changed and you will continue to use our voice call centers to. For information about the types of available support, see the support portfolio topic in the software support handbook.
To request technical support for use of ibm software on azure in byolbyosl scenarios, contact ibm technical support or refer to the ibm support handbook. Page 31 since 1988, he has worked with the iseries server in customer hardware support. High availability and disaster recovery hadr on ibm i continue to be a top priority for ibm i organizations. International agreement for acquisition of software maintenance part 1 general terms this ibm international agreement for acquisition of software maintenance called the. In addition, for each type of support there are two types of support levels. Nermeen galal software engineer spectrum control and.
We have revised the section on the ibm support portfolio to try to make. Managing pcie adapters for ibm power system l922 900822l. Microsoft windows 8, 7, 2000, or xp user must login to a domain with a domain account configuring ibm i. Please click the link below to go to the new locaction, and then please update your bookmarks. Ibm support handbook for customers ibm software support handbook. Before using this information and the product it supports, read the information in notices on page 9. Before contacting ibm software support, your company must have an active ibm software.
This document contains a recent 2019 wsc presentation that overviews the cpu measurement facility and how the cpu mf counters can improve efficiency. Major rewrite of the ibm software support handbook this represents a major revision of the ibm software support handbook. Copy service manager csm is an ibm product that provide replication function, customer can replicate his data across remote sites to keep data safe and consistent. We have revised the section on the ibm support portfolio to try to make it easier to read and understand. The ibm i high availability handbook guide helpsystems. Techdocs library auxiliary material conferences cpu mf 2019 update and wsc experiences. A proven, scalable deployment environment for rehosting ibm mainframe applications. We would like to show you a description here but the site wont allow us. The handbook of software architecture is an ongoing project to codify the architecture of a number of interesting softwareintensive systems, using the uml.
If a user account control prompt is displayed, click yes to continue. How can i get information about software support handbook in. The guide provides information about how to contact ibm software support, depending on the severity of your problem, and the following information. Acoustic exchange creates a structure that supports dynamic relationships between independent software applications that register with acoustic exchange. He is the lead author of the ibm datapower handbook and coauthor of ibm websphere. Here are some of the ibm products that are initial focal points for ibm cloud private and ibm. The following table summarizes the ibm trusteer support features for each. Service request tool service request assistance problems with the sr. Ibm software support electronic entry of service requests. Ibm ww customer support tivoli software 2010 ibm corporation ibm electronic support easy, fast, smart my notifications software support lifecycle ibm systems. Prior to reading this text, i read through other material such as parts 1, 2, 3, and 4 of the ibm redbooks series ibm websphere datapower soa appliances, but even though ibm redbooks provide valuable information, and i regularly reference both ibm product manuals and ibm redbooks while working with the rest of the websphere branded suite of. A comprehensive product upgrade and technical support solution, ibm software subscription and support, available through ibm passport advantage and passport advantage express, delivers.
The new and improved ibm support guide replaces the ibm software support handbook, and has been expanded to consider all ibm products. Cpu mf counters is now an ibm best practice to match your workloads to the latest ibm lspr with the l1mp and relative nest intensity. Page 31 since 1988, he has worked with the iseries server in customer hardware support, software support, and most recently in presales marketing support. In the course of providing answers to your technical questions, we may refer you to product documentation or publications, or we may be able to provide a. Ive heard we can know it from software support handbook but there are information explained just in english. It was an integrated system featuring hardware as400 and an operating system os400, along with many core functions such as an integrated database.
The process of developing this handbook serves to advance our understanding of what architecture is, what it is not, how one may describe it, and how one may. Ibm websphere datapower soa appliance handbook paperback. Yet unbelievably, half of ibm i shops are still pussyfooting along with no ha solution in. International agreement for acquisition of software. Apr 08, 2014 ibm software support and subscription. This document contains a recent 2019 wsc presentation that. Assist onsite client download if the ondemand target does not start automatically, follow your browser instructions when prompted. He has many years of datapower solution design and implementation experience. The acoustic exchange toolkit provides a way for locally installed applications, also called on premise applications, to interact with acoustic exchange. Nov 14, 2016 to request technical support for use of ibm software on azure in byolbyosl scenarios, contact ibm technical support or refer to the ibm support handbook. The key objective of this guide is to provide an easytouse printable and electronic resource that quickly summarizes the names and.
The ibm software support handbook has moved to a new location. To contact rocket software by telephone for any reason, including obtaining presales information and technical support, use one of the following telephone numbers. We are ibm support ibm support is committed to help you. Included within ibm preferred care, the ibm accelerated value program commonly referred to as avp is a premium suite of offerings that lets you customize the support services to help you succeed. Appliance support handbook free download as pdf file. How can i get information about software support handbook. The new support portal allows the submission of a service request, similar to before. Ibm s technical support resource for all ibm products and services including downloads, fixes, drivers, apars, product documentation, redbooks, whitepapers and technotes.
Ibm software support provides assistance with product defects. Ibm ww customer support tivoli software 2010 ibm corporation consolidated includes software lifecycle information for software, system i, system p and system. Since 1988, he has worked with the iseries server in customer hardware support, software support, and most recently in presales marketing. Ibm initiate changes to customer support ibm mediacenter. Join microsoft and ibm in salt lake city on wednesday 16th at 2. Streamlines and automates the way you provide it services to your business. Technical question support allows you to obtain assistance from ibm for product specific, taskoriented questions regarding the installation and operation of currently supported ibm software.
Registration and eligibility telephone numbers and email addresses, depending on the country in which you are located. Ibm software support handbook techdocs library auxiliary material conferences cpu mf 2019 update and wsc experiences abstract. Ibm technical support portal to submit service requestspmrs ibm software support portal beta. This edition applies to connectivity options available on the ibm z14 mt 3906, ibm z14 model zr1 mt 3907, ibm z, ibm zs, ibm zenterprise ec12 zec12, and ibm zenterprise bc12 zbc12. Here are some of the ibm products that are initial focal points for ibm cloud private and ibm pureapplication software. Glen mcclymont is a senior as400 techline specialist with ibm in canada. Ibm and microsoft azure support spectrum symphony and. Ibm supporting software many products can be used to deploy and support application modernization. International technical support organization ibm z connectivity handbook october 2018 sg24544419. Both the hardware and the software have gone through many upgrades, revisions, and name changes over the years. Ibm software products, including software as a service solutions, software offerings may use cookies or other technologies to collect product usage information, to help improve the end user experience, to. He has participated in several residencies in the itso since the release of os400 v4r1. Ibm websphere datapower soa appliance handbook paperback ibm press hines, bill, rasmussen, john, ryan, jaime, kapadia, simon, brennan, jim on.
Bill hines is an ibm executive it specialist, working out of lake hopatcong, nj. In addition, we documented ibms new support lifecycle policy, and clarified the fact that we protect. Registration and eligibility telephone numbers and email. We are ibm support ibm support is committed to help you become successful with your ibm products and services across cloud, onpremises, and hybrid cloud platforms. Ibm software support and subscription linkedin slideshare. Package, test, and deploy containerized windows apps quickly and easily. Before contacting ibm support, your company must have an active ibm maintenance contract name, and you must be authorized to submit problems to ibm. Technical support solutions handbook english 201808jm. Ibm has an existing escalation procedure that is documented in the ibm software support handbook. Before contacting ibm software support, your company must have an active ibm software maintenance contract, and you must be authorized to submit problems to ibm. Before you contact ibm support, your company or organization must have an active ibm software subscription and support contract, and you must be authorized to submit problems to ibm. Oct, 2014 bill hines is an ibm executive it specialist, working out of lake hopatcong, nj. She has 18 years of midrange systems experience and currently provides presales technical support to ibm business partners across australia. Provides automated endpoint management, software distribution, support, and more.